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Troubleshooting Network Connections Print this page
If you are having problems connecting to the Internet, you will need to do some troubleshooting to identify the nature of the problem. You are responsible for your computer hardware, data cable, and software and for ensuring the correct computer settings to connect to the Internet. OpenBand is responsible for ensuring the network line is operating properly at the data jack in the wall of your residence.

The following are some tips and techniques you can use to attempt to resolve network related problems yourself:

Sometimes Internet websites are down. Check to see if you can access other websites.

Check the cable and connections. Make sure your cable is plugged in firmly to your computer and the data wall jack. Do not install the cable in the telephone's wall jacks. Check the cable to see if it is not cut or damaged. If the cables are damaged, they need to be replaced.

Most Network Interface Cards (NICs) have a "link" and other status lights to indicate a live connection to the network. These lights are located on the NIC near where you plug in the network cable. If you are having problems connecting to the network, you should check to see if your NIC has a link light and if it is lit up. Your NIC may also have a light to show network traffic, and you should see this flash from time to time to indicate network traffic is flowing over the cables to your computer. The documentation that came with your computer or NIC card will show you the lights on your NIC and a description of each. Ensure that your NIC card is installed properly and recognized by your computer hardware and operating system. Check your NIC card settings to ensure it is set to auto-negotiate speed and half/full duplex operation.

If your NIC card software has any diagnostic software that was installed on your computer, run the diagnostic software to ensure that your NIC is operating properly.

Check your TCP/IP settings to ensure your computer is set to use DHCP (Dynamic Host Configuration Protocol) to configure your network settings.

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