Specific architectural details, including trunking rates and ratios and storage sizes are proprietary.

- Apply common sense before opening any e-mail, especially if the title of the email attachment appears vague or unfamiliar.
- Be suspicious of e-mail that creates a false sense of urgency, or that makes offers that sound too good to be true.

- Be wary of opening e-mail attachments especially from anyone you do not know.

- Do not open an e-mail attachment if you do not know the person who sent it.

- Do not open web links in any e-mail if you suspect that the e-mail is vague or unfamiliar.

- Do not have an "e-mail preview" option as a default viewing option in your e-mail inbox.

- Pay attention to the URL for all sites you are visiting.

- Be slow to give out personal information. Watch out for requests for your mother's maiden name.

- Always use firewall and anti-virus software and keep all filtering and security (anti-virus) software up-to-date.

- Perform a complete virus scan on your computer at least once a week

Also, be aware of on-line "Phishing"

Please be aware of a current online scam aimed at retrieving your personally identifiable information. This malicious activity is referred to as "phishing."

What occurs:

You may receive an e-mail, designed to look like it is from one of your current service providers (OpenBand or other.) The e-mail will request that you visit a website to update account information. Please note that OpenBand never request such information in this manner.

Exercise Extreme Caution:

These are elaborate scams, and the e-mails and fake websites can be very deceiving. Customers should be extra careful when providing anyone with personally identifiable or sensitive information such as social security or credit card numbers. Sensitive information in the wrong hands can lead to identity theft and other harmful crimes.

OpenBand E-mails

OpenBand does frequently distribute information by Customer Service E-mail. These Customer Service E-mails will come from the following e-mail address: customerservice@support.openband.net

If you ever question or have concerns about an e-mail from OpenBand, please contact OpenBand Customer Service at (703) 961-1110.

If you are not receiving these informative e-mails, please make sure that OpenBand has your current contact information on record. Update contact information by calling Customer Service at (703) 961-1110 or by logging into our self-care site at: https://support.openband.net

If you believe OpenBand has current e-mail contact information, but you are not receiving Customer Service E-mails, this may be due to E-mail Client Settings. Please take a few minutes to check the following:

1. E-mail Client Anti-Spam Settings - Domain: @support.openband.net may be in the refuse/flagged/black list.

2. E-mail Client Settings may be configured to put e-mail with attachments into Junk Folder.

3. OpenBand parses all e-mail bounces and autodetect e-mail account problems. If mail cannot be delivered to customer's contact e-mail account, we flag that e-mail address as "Undeliverable" and no longer forward notifications to that address. Please use our on-line self-care site to check your Preferences page. If no e-mail address is listed under Contacts, the contact e-mail address previously provided was flagged as "Undeliverable". In this case, please update your contact information and check E-mail Client Settings.

Minimum System Requirements

Windows 95/98/ME

Pentium 133 or higher with 32MB of RAM, 150 MB of free hard drive space and a CD-ROM drive 4X or higher.

Windows NT 4.0 with service pack 5 or higher

Pentium 133 or higher with 64MB of RAM, 150 MB of free hard drive space and a CD-ROM drive 4X or higher.

Windows 2000

Pentium 133 or higher with 64MB of RAM, 150 MB of free hard drive space and a CD-ROM drive 4X or higher.

Machintosh System

Power PC 601 or higher with 32MB of RAM, 56 MB of free hard drive space, Mac OS 8.5 or higher and a CD-ROM drive 4X or higher.