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FAQs & HOW TOs Main Page
HOW TOs: OpenBand E-mail
Accounts and Passwords
How can I create a new e-mail account?
How do I change e-mail password?
What if I don't remember my password?

Settings
Server Information
How do I access OpenBand Web-Mail?
What POP3 and SMTP settings do I use?
Setting up an OpenBand account in an e-mail client application

Troubleshooting E-mail Client
Troubleshooting E-mail Delivery Problems
I am having trouble sending e-mails using e-mail client application
My email client produces the Error Message: "Your incoming (POP3) e-mail server has reported an internal error..."
Save password setting not retained in Outlook or Outlook Express
Related Links
Full WebMail FAQs
WebMail: Enabling SPAM Filtering
What can I do to better protect myself online?
Are you receiving OpenBand Customer Service E-mails?




Accounts and Passwords

How can I create a new e-mail account?

  • Login to your OpenBand Online Customer Care Account at: https://support.openband.net

  • Select the "E-Mail Settings" link on the left side of your Main Page or Preferences Page.

  • In the "Change E-mail Settings" table, enter the desired E-mail User Name (e-mail address) and corresponding Password in the appropriate (empty) fields and click the "Update" button.


NOTE: OpenBand Glass Mile Internet service allows you to create up to five (5) E-mail User Names (e-mail addresses) associated with your account. These can be smartneighborhood.net or glassmile.net accounts. Customers can create additional e-mail accounts, but there is a monthly charge for each e-mail account beyond the five (5) standard accounts.

How do I change e-mail password?

  • Login to your OpenBand Online Customer Care Account at: https://support.openband.net

  • Select the "E-Mail Settings" link on the left side of your Main Page or Preferences Page.

  • In the "Change E-mail Settings" table, type a new password in the corresponding E-mail field and click the "Update" button

What if I don't remember my password?

OpenBand cannot access current e-mail password information. If you forget your password, follow the same instructions provided for changing your password on the new platform:
  • Login to your OpenBand Online Customer Care Account at: https://support.openband.net

  • Select the "E-Mail Settings" link on the left side of your Main Page or Preferences Page.

  • In the "Change E-mail Settings" table, type a new password in the corresponding E-mail field and click the "Update" button
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Settings

Server Information
@smartneighborhood.net @glassmile.net
WebMail Address http://webmail.smartneighborhood.net
(select @smartneighborhood.net from drop-down menu)
http://webmail.glassmile.net
(select @glassmile.net from drop-down menu)
SMTP Server mail.smartneighborhood.net smtp.glassmile.net
POP3 Server mail.smartneighborhood.net pop.glassmile.net
IMAP4 Server mail.smartneighborhood.net imap.glassmile.net



How do I access Web-Mail?

Web-Mail allows you to check your e-mail from web with any computer, anywhere in the world, using only web browser such as Internet Explorer or Netscape. Simply go to

http://webmail.smartneighborhood.net or  http://webmail.glassmile.net

Use the drop-down menu to select the appropriate domain name and enter your OpenBand e-mail user name and password - no extra configuration is required.

What POP3 and SMTP settings do I use?

To receive and send e-mail through e-mail client software (e.g., MS Outlook, Outlook Express, etc.) you must provide the locations for the e-mail program to locate incoming and direct outgoing e-mail. The receiving of e-mail is done through the POP3 setting. Outgoing e-mail is forwarded via the SMTP setting.

For most generic e-mail configurations the settings for POP3 and SMTP servers are:

FOR smartneighborhood.net ACCOUNTS:
FOR glassmile.net ACCOUNTS:
POP3: mail.smartneighborhood.net
POP3: pop.glassmile.net
SMTP: mail.smartneighborhood.net
SMTP: smtp.glassmile.net

Please note:
- SMTP authentication should be enabled
- Outgoing Mail (SMTP) Server Port Number should be set to "25"


Setting up an OpenBand Account in an E-mail Client Application

Please choose your e-mail client application:

Microsoft Outlook
Outlook Express
Mozilla Thunderbird
Eudora
Mac OS X Mail
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Troubleshooting E-mail Client

I am having trouble sending e-mails using e-mail client application

If you are having trouble sending e-mails using e-mail client software, such as Microsoft Outlook, Outlook Express, Eudora, etc. please take a moment to check the following configuration settings in your application:

TROUBLESHOOTING:
Basics Detailed Instructions
1. POP3 and SMTP settings. For most generic e-mail configurations the settings for POP3 and SMTP servers are:
FOR  smartneighborhood.net ACCOUNTS:
POP3: mail.smartneighborhood.net
SMTP: mail.smartneighborhood.net

FOR glassmile.net ACCOUNTS:
POP3: pop.glassmile.net
SMTP: smtp.glassmile.net

2. SMTP authentication (should be enabled)

3. Outgoing mail (SMTP) Server Port Number should be set to "25"

4. If you have set correclty all settings described above, and still having email problems, check Firewall settings in your system.
Choose your e-mail client application:
Microsoft Outlook
Outlook Express
Eudora
Mac OS X Mail

My e-mail client application produces the following Error Message: "Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or ISP. The server responded: -ERR Busy - please try later"

This error message can be caused by residing a corrupted e-mail on the server. If your e-mail client application produces such as error, try to login to WebMail and delete the first email message which your client application could not download. Then restart your e-mail client application and try again.

My password is not retained even though I chose to save the password

If "Save password" setting is not retained in Outlook or Outlook Express and attempts to re-enter the correct password fail to resolve the behavior, it might be related to the Microsoft Windows® Registry settings problem. For more information about this issue please view the following article in the Microsoft Knowledge Base:

Article 290684 - Save password setting not retained in Outlook or Outlook Express
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